Spa Arrival and Etiquette
IF THIS IS YOUR FIRST VISIT TO THE SPA WE KINDLY ASK YOU TO ARRIVE 15 MINUTES EARLY TO FILL OUT APPROPRIATE PAPERWORK. We are now sending your paperwork electronically. Please fill this out before arriving at the spa. THANK YOU
If guests arrive late, service times may be shortened to avoid schedule delays and will be
charged at full price.
- Please leave valuables at home. We are not responsible for lost, damaged, or stolen items.
- Please speak softly and refrain from using cell phones while in the spa.
- Gratuity is not included in service prices and is greatly appreciated.
All appointments are held with a Credit Card, Series or a Gift Card at the time of booking. Gift cards are non-refundable and cannot be redeemed for cash. We are not responsible for lost or stolen gift cards.
- A 24-Hour Rescheduling or Cancellation notice is required for all single services; 72-Hour notice for multiple services and packages. Failure to give proper notice MAY result in a 50% charge.
- Clients will receive courtesy appointment reminders via email and text. Please confirm your appointment online.
- Please notify our guest relations team if guest(s) are pregnant or have any allergies. Note: some of our massage therapist will only perform prenatal massages after the first trimester is complete (13+ weeks).
- We kindly request that children do not accompany you to your spa appointment. All children (5- 16yrs) receiving services must be accompanied by a parent/guardian for the entire duration of their visit.
- If you do not show up for your scheduled appointment, 100% will be charged to the credit card on file. Parties of two or more requiring multiple services will be required to prepay their booking.
- Same-day appointments will be charged at the time of booking.
Our hours are:
Monday – Friday: 9am – 8pm
Saturday: 9am – 6pm
Sunday: 12pm – 5pm
Special Requirements
We recommend that you bring a storage case if you wear contact lens. Also, it is a good idea to leave expensive jewelry and valuables at home when visiting the spa.
We are NOT responsible for any valuables left at the spa.